TOPAZ: Can I monitor fax lines and e-mail sent?

[Belinda Frick]

Yes, if the fax line and the modem line are running
through the PABX unit.

Email:
TOPAZ can only pick up which number is dial on
the line specified, therefore the telephone number
of the ISP that you dial into to get your e-mail or
browse on the internet will be recorded. If everyone
has the same service provider it has no way to
differenciate between the different companies dialing
into the ISP.

Faxes:
Each fax will be sent to a specific number, therefore
there will be a data call for each fax sent. The fax
numbers can be entered into TOPAZ with a reference code,
which will then always be linked to that number. There-
fore if everyone in the same office are sending the faxes
to the same company, the reference code will be the same
for all those faxes.

Reports to group faxes together:

1: Group the numbers being used together.

This can be done by either using
DATA -> NUMBERS -> Group
OR
DATA -> NUMBERS -> Reference

Group is normally where you have different phone numbers
within a company which is for example a department.
Reference code is for example, with reference to a
client or a product.

ALSO SEE: How to import telephone numbers into Topaz.
ALSO SEE: TOPAZ Reference Codes
ALSO SEE: How do I get a report of speed-dial numbers?

2: Report by Line number:

Get the line number from the PABX unit.
Create a new Custom Report: In TOPAZ -> Reports -> Custom
Click on the "+" to create the new report
Enter the report heading under "Description".
Tick the summary if you just want to see how many times
each number was dialled or un-tick it if you want to
see each call that was made.
Select the report format you need.
For a Summary select Number by "Group By" and "Order By"
Calls Or Group to sort by number or which number were
dialled the most.
"Field Selection": "Line", "=" and enter the line number
in the last box.

This will show all the calls made on this line.