TOPAZ: Costing for incoming calls

[Belinda Frick]

There are two settings you can use.


1. Topaz Cost:

Under Properties->Filters & Defaults there is an
option for "Cost Incoming calls on CLI". If you select this
option all incoming calls will be charged as if they are outgoing calls.
For this option to work correctly,CLI needs to be enabled on the PABX and
telephone lines.

2. Billing:

The price values will always have a value for incoming calls, since by
default the price is calculated per second based on the duration
of the call. This can be changed on the Setup -> Properties -> Billing
screen. Change the Per second value to 0 to not give a price for the call.

Master Billing:
If you want a report on your incoming calls with a price, use the
Master Billing tab under billing. There is a setting called
"Include Incoming Calls" that you can tick on the right side of the
screen, that will include the Incoming calls.

NOTE: THIS SETTING WILL ONLY BE VALID FOR REPORTS UNDER
THE BILLINGS TAB !!

What is the difference between COST and PRICE?

COST: Telkom Rates
PRICE: Telkom Rates + Mark-up + Per User Mark-up.
OR
Custom Billing Rate + Per User Mark-up.