TOP 20 that shows the user and department

[Belinda Frick]

TOPAZ has a option on detailed report to display a custom
field. You can only select one custom field.

Create the Custom Report with a custom field display: Option 1

To create a new report, click on REPORTS > CUSTOM REPORTS
Click on the "+", now enter your report heading under Description,
example Top 20 calls by cost.

Report options : untick all 3 options
Select records : Yesterday
Detail Report Formats : Custom
Order by : Cost
Custom Field : Department
Maximum Records : 20 (0 = All)
Field Selection : leave blank
Only Select These : Select the name of the branch name
Select All_Departments_
Select All_Sections_

You have to setup this report for each branch. The report will
show the top 20 most expensive calls with your user name and
extension and the department within the branch you selected for
each call made per Branch.

Create the Custom Report with a custom field display: Option 2

Report options : untick all 3 options
Select records : Yesterday
Detail Report Formats : Custom
Order by : Cost
Custom Field : Branch
Maximum Records : 20 (0 = All)
Field Selection : leave blank
Only Select These : Select All_Branches_
Select All_Departments_
Select All_Sections_

This Report will show the Top 20 most expensive calls for
all Branches and display the user name and extension and
the branch name for each call made.