When I try to log into TNG I get an floating point error

[Belinda Frick]

It sounds like the Database file is damaged.

You will need to blank the file and then import the calls again.

• Steps to blank TNG database (all call details will be cleared):
  
  
  1. Stop the TNG service.
     How do I stop/start the TNG service in Windows?
     
     
  2. Rename the data files:
     Navigate to 'C:\Program Files\Datatex\tng\data'.
     Create a backup folder, with for example todays date as folder name.
     Move all the files starting with '1data' and '2data' to the backup folder.
     
     refer to forum post: How do I blank the TNG call details?
     
     
  3. Start the TNG service.
     How do I stop/start the TNG service in Windows?
     
     
  4. You will have no calls in TNG.
• For Call data import options,
  
  
  1. TNG:
     If you have the rawdata files refer to first 2 points in the forum post: TNG call data import options
     NOTE: If no raw.txt file in TNG logs folder, refer to other options in post.
     
     
  2. TNG for Asterisk(TNG 4*):
     TNG for Asterisk: database damaged