How do I install Ruby from the Internet?

[Belinda Frick]

This document assumes you aready have a licensed TOPAZ running and receiving call details - refer to forum post: Were do I find TOPAZ rates updates after 2009?

This document is just a base skeleton. RUBY setup is according to the solution for your client and the PABX they use. Refer to topic: What PABXs does Ruby work with?

Downloads required:

Datatex software:

• Ruby Full Server
  
  rby-server-install-2_3_9_0-password.rar
• Ruby Supervisor
  
  rby-supervisor-install-2_3_9_0-password.rar
• Ruby PC Board Install
  
  rby-pcboard-install-2_3_7_5-password.rar
• RUBY TAPI
  
  rby-rubytapi-install-2_3_10_1-password.rar

3rd Party Software:

• Firebird(Database engine).
  You can search the internet for version 2.5.2, for example http://www.firebirdsql.org
• You may also need to install TAPI to get the data. You will need to contact your service provider for install.

Overview:

ALSO SEE: How to configure RUBY for different Call Centre setups.
ALSO SEE: How do I setup RUBY on the Panasonic KXTD?
ALSO SEE: PABX3 setup for Ruby on LG GDK / Samsung


Steps to follow:

• Download all the required software.
  
• Install the RUBY TAPI or PABX3 or RUBY TAPI and PABX3 for your solution.
  
  Make sure you are receiving data in RUBY TAPI / PABX3 from the PABX Unit, before you proceed.
  
  On the RUBY Server:
  
  
  • The Database:
    
    • Install Firebird.
      To cofigure Firebird for RUBY see forum post:
      "Error Opening Tables.Application closing down"
  • Run the Server install.
  
  On the RUBY Supervisor PCs:
  
  Install the following for each supervisor:
  
  
  • The database: Install Firebird.
    
  • Run the RUBY Supervisor install.
    
    ALSO SEE: Connecting RUBY Supervisor to RUBY Server.
  
  On the RUBY Agents PCs:
  
  
  Install the RUBY PCBoard for each agent.
  
  ALSO SEE: How to configure RUBY PCBoard.
  
  
  TOPAZ Setup:
  
  
  • Start Topaz up again
  • Go to [Setup -> Properties -> Network and Front Office]
    Tick the Ruby Server
  • Go to [Data -> Extensions]
    Find Each Extension that you want to monitor for Ruby, and tick the Ruby Extension tick box.