RUBY integration with the LG GDK 100, 162, 300

[Belinda Frick]

• LG PABX CONFIGURATION
  
  
  • Make sure that CLI is enabled on the PABX.
  • LG must be configured to send off the required ACD data,
    SEE RUBY and the LG ACD data for agent information
• REQUIRED DATATEX SOFTWARE
  
  
  • PABX3
  • TOPAZ
  • RUBY

PABX3

In PABX3 -> Options -> Files
SMDR Plugin: Make sure you are using the correct SMDR plugin for your LG model
ACD Plugin: Make sure you are using the correct ACD plugin for your LG model


Sample of login and logout data:


Code: Select all

~514=0=6=0=0=0=0=0=0=34=90
206 05/22 01:48:46 GROUP IN 510
209 01/31 00:49:27 GROUP OUT 513
~514=0=6=0=0=0=0=0=0=34=90
207 05/22 02:40:20 GROUP OUT 510
~504=0=2=0=0=0=0=0=0=6=12



In this example extension 206 logs into group 510
and extension 207 logs out of group 510.

Sample of ACD queue data:


Code: Select all

~511=5379=1704=1164=8=516=12804=0=0=11=226
~512=13556=4272=8595=4=55=20414=0=0=10=280
~513=40463=5991=6572=3=159=13328=0=0=12=708
~510=39=5=10=7=63=100=0=0=10=52
~511=5379=1704=1164=8=516=12804=0=0=11=226
~512=13556=4272=8595=4=55=20414=0=0=10=280
~513=40463=5991=6572=3=159=13328=0=0=12=708
~510=39=5=10=7=63=100=0=0=10=52
~511=5379=1704=1164=8=516=12804=0=0=11=226
~512=13556=4272=8595=4=55=20414=0=0=10=280


In PABX3 -> Options -> Network,
tick 'Network Enabled' to enable 'live' update to TOPAZ.
in the 'Remote Applications' section tick 'Send Call Centre Data'.
In PABX3 -> Options -> Ruby Call Centre.
ALSO SEE: PABX3 setup for Ruby on LG GDK / Samsung

TOPAZ

Make sure TOPAZ is open and receiving data LIVE.
i.e. timer on, network enabled
ALSO SEE: How do I update TOPAZ live?


[SETUP -> Properties -> Network & Front Office]
tick "Ruby Call Centre"

In TOPAZ under '[DATA -> EXTENSION]', tick 'Ruby Extension' for each RUBY extension.
Please note that the tick must be in bold black (it must be black on white, and not
grayed out), else it is not enable. Untick and tick again - it must show black on white.