error: "HCI/CTI/telephony option TAPI must be in affect"

[Belinda Frick]

On the Mitel PBX Configuration, in the "Class of Service" Option assignment the following settings is required:

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"HCI/CTI/TAPI Call Control Allowed"  = YES
"HCI/CTI/TAPI Monitor Allowed" = YES


If you click on save it gives the message:

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"HCI/CTI/telephony option TAPI must be in affect"

Then the TAPI Licensing must be enabled under licensing for the Mitel.
This will require a Reboot. Please note that the reboot can take up to 15 minutes or more.

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Enable the tick box/radio control for "TAPI / CTI"

Please schedule reboot according to company requirements.