Transferred calls and AMETHYST

[John Richard Procter]

Amethyst only shows incoming or outgoing calls.

• It will not tell you if it was transferred or internal.
• Internal calls usually don't have the calling or called number. It willreflect as an
  incoming call always. In other words an incoming transferred call
  will reflect as an incoming call in AMETHYST and the same applies
  with outgoing transferred calls, it will reflect as outgoing only.
• Transferred calls will just look exactly like a normal incoming or outgoing
  call. If you search on the trunk number of that call, all the transferred calls on
  that trunk will be directly underneath each other.