The TNG service was not uninstalled, service files removed

[John Richard Procter]

Overview:

The TNG service is still listed under services, but the TNG folder does not have the tng.exe file or the TNG folder does not exist. This can happen if:

• TNG was uninstalled by deleting the tng folder and not using the 'unins000.exe' file in the tng folder or
• anti-virus software removed the tng.exe or
  NOTE: Please configure Anti-virus sotware to allow the tng.exe (setting may vary depending on what type of anti-virus software is being used).
• Windows prevents you from uninstalling the TNG service

Steps:

• You need the folder 'C:\Program Files\Datatex\tng' with the 'tng.exe' in it. If you have a backup of the TNG folder you can restore it, else
  
  
  • Create the folder:
    C:\Program Files\Datatex\tng
  • Paste the file tng.exe in this folder.
    NOTE: Please use the actual 'tng.exe'. You can get the file from a old tng folder or see forum post for 'tng.exe' to download: When I start the tng service, I get a time out error
• If you want to uninstall the TNG service:
  
  
  • Then follow the steps listed below as per screenshot:
    
    • Open the dos command prompt.
    • cd C:\Program Files\Datatex\tng
    • tng.exe -uninstall
    tng-service2.jpg
    
    NOTE: This command will only uninstall the TNG service. It will leave the TNG folder as is.
  
  
• If you need to uninstall TNG:
  
  
  • When removing tng use the add remove application in control panel
    
    uninstall.png
    
    
  • Or you can use the uninstall app in the tng folder
    uninstall 2.png
    
    Please use the 'Uninstall.exe' and not the 'uninstall.dat'.
    
    Note: Screen Shots done on Windows 7