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[Belinda Frick]

This error will only occur if:

1.) You typed the URL format incorrect or used the wrong IP/PC name and port number.

2.) TNG is blocked by the firewall.

3.) TNG is blocked by the proxy.

Suggestion:

Check the TNG log file for errors, for example:

a) socket error 10013
Description: An attempt was made to access a socket in a way forbidden by its access permissions.

The TNG port is blocked(default port is 7080) . Please ask IT to unblock it.