AMTClient and AMETHYST must be on the same subnet. If not
you will need to enter the entire AMETHYST ftp IP
individually for each AMTClient in it's ini.
In AMETHYST webadmin under 'Configure CTI Devices' there is
a global setting for 'ftp server', you can configure it there.
AMTClient requires the following access:
- TCP 21 - FTP port, USBClients use "active" FTP, and will use
other random ports assigned by the O/S for FTP transfers.
To do a manual ftp:
On the AMTClient PC
START -> RUN -> CMD
ftp {AMETHYST server IP} and enter
login with ********
password is ***
If no error message then FTP is allow. Click for error message to
unblock unless strict access policy on network.- UDP 27002 - Client listen port, for Amethyst to send
information to clients (USBClient, SLVR, Kyanite). - TCP 27004 - Integration port for Supervisor to start, stop
or retrieve screenshots from clients. - TCP 27009 - AMTClient / Citrix server port
- The AMTClient service must be allowed in the Firewall and policies.
Why is my AMTClient service disabled?
- UDP 27002 - Client listen port, for Amethyst to send