With a Citrix installation, there are a couple of different applications that
should always be running. These applications can also be distributed over
different servers. So please take note when a certain application should be
started.
The following applications has to be started in this order.
On the Amethyst server.
1. Amt.exe (Amethyst Server)
2. AmtTermSrv.exe (Amethyst Terminal Server)
3. Topaz.exe (Topaz Phone Management)
4. AmtFileMan.exe (Amethyst File Manager)
5. AmtSweeper.exe (Amethyst Sweeper)
On the Card Servers:
1. AmtSmartSrv.exe / AmtSmartStrm.exe (Amethyst Smartworks Recorder)
2. DFM.exe (Datatex File Mover)
If any of these applications are closed, please ensure that it started
again in the order shown here.