What is required for screenshot when running a trunkside rec

[John Richard Procter]

1. TAPI or CTSA integration is needed (currently we only
   support TAPI).
2. Realtime information which will provide the trunk and
   extension number when the call starts (for example on
   a LG we use the ACD data). We need the trunk number
   to map the channel on the recording card and the
   extension number to map to the PC AMTCards is running
   on.
3. If virutal extensions is used, we will need mapping
   between the virtual exension and the physical
   extension aswell as which user name is working on
   the PC(on the Mitel the ACD port provides the
   physical and virtual extension number).

Examples of PABX's curently supported:

1. Mitel (ACD info and TAPI)
2. Erircsson BP and MD (Tapi Required)
3. LG (ACD Information)
4. Panasonic (TAPI info)