SAMSUNG DCS PABX: How do I receive ACD and SMDR data in RUBY

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SAMSUNG DCS PABX: How do I receive ACD and SMDR data in RUBY

Postby John Richard Procter » Tue Jun 21, 2011 12:20 pm

SAMSUNG DCS PABX: How do I receive ACD and SMDR data in RUBY when using AMETHYST 1.5?

The RUBY setup with the SAMSUNG DCS requires the use of the ACD and the SMDR plugin
with PABX3. AMETHYST 1.5 receives call termination via SMDRLink, which cannot handle
ACD data. ALSO SEE:How do I install RUBY on a samsung PABX?

  1. The best option is to use a split cable from the PABX to:
    SMDRLink for AMETHYST 1.5 and
    PABX3 for RUBY.

    ALSO SEE: How do I split the serial cable from my PABX?
  2. If you cannot use the split cable option, use the 'LG' setup as explained in,
How do I setup RUBY and AMETHYST and TOPAZ for a LG?
John Richard Procter
 
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