TNG 4* with Call Manager Interface: no call details

[John Richard Procter]

TNG 4* with Call Manager Interface: no call details... AMI Disconnected

My TNG stopped updating call details and the following is in the log file:

Code: Select all

TNG.log:
2010-05-21 00:00:01:980 [1.0.7.0] - AMI Disconnected:0 -
2010-05-21 00:00:01:980 [1.0.7.0] - AMI Disconnected:0 -
2010-05-21 00:00:00:976 [1.0.7.0] - AMI connected to port 5038 on 127.0.0.1
2010-05-21 00:00:00:976 [1.0.7.0] - AMI connected to port 5038 on 127.0.0.1
2010-05-21 00:00:00:852 [1.0.7.0] - AMI Disconnected:0 -
2010-05-21 00:00:00:851 [1.0.7.0] - AMI Disconnected:0

Possible cause:

1. The user name and secret for TNG does not exist anymore.
2. Asterisk is not allowing the connection (firewall, port changed, etc.).