The AMTPCClient

All documents from the original Software Support Library (SSL)

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The AMTPCClient

Postby Belinda Frick » Tue Nov 16, 2010 9:09 am

General
The PCClient is a piece of software that sits on a PC and records the
agents' telephone calls. There are less configure options in the
PCClient compared with the SLVR to prevent agents from breaking it.

Templates
The PCClient can generate its own templates from a user-defined text file.
In the same directory as the executable there will be a file named PCTemplate.txt
Setup your template in this file.
* Data fields
- [STRING] = Normal string
[DATE] = Date selector
[TIME] = Time selector
[BOOL] = Yes / No answer
note:data fields must be in square brackets
Example of a PCTemplate file

Client name [STRING]
Joining date [DATE]
Must call back [BOOL]
Time to call back [TIME]

Only the answers that were changed will be sent with the recording.
Belinda Frick
 
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