I can't see new calls for Today on TNG Call List screen.

[Leon van Heerden]

TNG will display the last 50 calls for today on the Call list screen.
The entries are sorted by Date and Time.

Here are some reasons why your call data will not reflect properly:

1. The Call data has the incorrect date. Call date is in the future or in the past. This usually indicates your PBX has the incorrect date configured. If you phone has a date-time display you can verify it on the phone.
2. The PC's date is incorrect. The data received from the PBX has the correct date, but TNG thinks it is a different date, since the PC date is incorrect. TNG will only try and display the last 50 calls for the date of the PC. Fix the PC time.
3. If you are logged in with a department head that has limited access to only certain departments and there are no calls for those departments in the last 50 calls (up to version 1.1.0.6) or the last 500 calls (versions above 1.1.0.6)
4. You have logged in with a Department head that has limited access to certain departments, but you have not configured departments on your user details.
5. You have logged in with a Department head that has limited access to certain departments and you have changed the department names and not updated the Department head with the new names.
6. The time is incorrect on your PBX (AM and PM is the wrong way around). All the calls before 12:00 in the afternoon will show up as calls in the evening and all the calls after 12:00 in the afternoon will show up as calls after 00:00 at night. Fix the PBX time.