Linking user's log on number to specific supervisor's user

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

Linking user's log on number to specific supervisor's user

Postby juliana » Thu Mar 15, 2012 11:24 am

I went into "Configure Virtual extension", but I can't seem to find the field where I can link a user's log on number to a specific department / supervisor's username on Amethyst's recording system. I can see the recordings on the overall recordings, but not on the recordings for her specific department/supervisor. Can I do this myself?
juliana
 
Posts: 12
Joined: Thu Mar 15, 2012 10:43 am

Re: Linking user's log on number to specific supervisor's us

Postby Belinda Frick » Thu Mar 15, 2012 3:41 pm

Please refer to forum post:

How do I add/configure a Supervisor?
Belinda Frick
 
Posts: 3808
Joined: Fri Nov 12, 2010 4:25 pm


Return to Amethyst

Who is online

Users browsing this forum: No registered users and 1 guest

cron