Hi
Is it possible to upload call records from an excel file to the TNG database.
This call records were captured on a Hard & Soft buffer and saved to an excel file.
If possible to upload and use this info in the TNG, what is the procedure.
(See attached file)
Thanks
Uploading data to TNG database
Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks
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Uploading data to TNG database
by theu » Fri Mar 16, 2012 7:51 am
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Re: Uploading data to TNG database
by Belinda Frick » Fri Mar 16, 2012 8:24 am
To import the raw data, we need a plugin to translate it. We have plugins for the standard output from the PABX models, but not to translate 3rd party TMS data.
For see TNG call data import options
If you can change the Excel output to the TOPAZ PIP format, you can use the PTOPAZPipe.dll to import the call details.
For see TNG call data import options
If you can change the Excel output to the TOPAZ PIP format, you can use the PTOPAZPipe.dll to import the call details.
- Belinda Frick
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- Joined: Fri Nov 12, 2010 4:25 pm
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