Can I re-cost historic calls if I add a markup?

[Belinda Frick]

TNG logged my calls for about a month, but I am only adding a mark up now and placing them in a department. Can TNG re-cost the historic calls for me?

[Belinda Frick]

• To add a markup you need to place your extensions or user in a department. See forum post:
  How do I add/modify/delete users in TNG?
  How do I add/modify/delete extensions in TNG?
  
  
• To update these changes you need to do a Synchronize, see forum post:
  How do I synchronize TNG data?
  
  
• Markup is done per department, see forum post:
  Can I add a Markup in TNG?
  
  
• Once your extensions or users has been grouped to the department and you configured a markup for the department, you need to update the historic data with the new configuration. Use the Synchronize feature for this, see forum post:
  How do I synchronize TNG data?
  
  
• Now you can pull a report by either user or extension only selecting the department for the required date period.