Extension not recording

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

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Extension not recording

Postby juliana » Fri Jun 01, 2012 3:16 pm

Hi, we removed log on number 2557 from Amethyst this morning - same person was added with her physical extension (8247). She made a test call now, but nothing comes up on her physical extension. What did we miss? She is reflecting under supervisor "Membership" - as should be the case. :?:
juliana
 
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Joined: Thu Mar 15, 2012 10:43 am

Re: Extension not recording

Postby Belinda Frick » Mon Jun 11, 2012 4:22 pm

There are some steps required when you add an extension for recording, please see forum post:
Add extension: Trunk side recording - Avaya PABX and CSTA

Basic summary of steps: To play the recording back, you need to add the extension as a recorded devices(else it will be rejected), the extension must get call details(avaya csta wil provide it, if enough licenses), a user name must be setup for the extension(in AMETHYST webadmin under 'Configure Virtual Extension) and your supervisor login must have access to that user name(in AMETHYST webadmin under 'Configure Supervisor'.
Belinda Frick
 
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