Which RUBY report will show the average ringtime per agent?

[Belinda Frick]

You can use the Agent Session Summary report:

• Tick the Summary option.
• Select the agent name.
• Select the date and time period for the session to report on.

Example of Agent Session Summary report for an agent:

ruby-agent-session-summary-e.jpg

This report will list all the application the agent used in the date-time period selected. The heading will also include information like the ringtime. It will show the:

• Average Ring time and
• Total Ring time
  for all the sessions in the selected period.