Amethyst e-mail: not recording

[Belinda Frick]

This means that TOPAZ has call data,
but there is no recording in AMETHYST
for this call data received from TOPAZ.

The recording did not start
and therefore there is recording in AMETHYST to match
the TOPAZ end of call data received.

Possible reasons:

Recording device:
Recording device not plugged in.
Recording device is faulty.

Trigger Level:
The recording never started:
ALSO SEE: Amethyst Recording Issues using USBClient
ALSO SEE: Amethyst SLVR doesn't want to start recording.
MMSYSERR_ALLOCATED error in the log file]
ALSO SEE: TROUBLESHOOTING: Tests to check USBClient and SLVR setup.

Configure the line / extension recordings:
Ensure that AMETHYST is setup to record the lines and/or extensions.

Extensions:
How do I setup hot seating?
I can see the agent on the AMETHYST server, but not on the supervisor

Lines:
How do I configure my AMETHYST to record extensions (line recordings)


ALSO SEE: amethyst error: "user not recording"