Comx not working with Pin codes on TNG

[Frankbetz]

I have a Comx that does not want to pick up the pincodes although the user names are specified in the TNG.
Attached is the raw data file, please could you have a look and see what is wrong!

[Odette Danster]

I could not load your data into my test TNG, but I found a forum post discussion with the same issue.

Please click on link below:

viewtopic.php?f=11&t=2863&p=3042&hilit=pin+codes+comx#p3042

NOTE: The pin codes are configured on the PABX unit and is send to TNG via the rawdata, please check which pins were configured and associate the usernames to the pin codes.

[Belinda Frick]

To see the format of the pin code, untick the 'Swop Pin and Account Code' option. Make a couple of pin code calls. Then check the export file for the day of the test calls.

See forum post for export string format: TNG EXPORT FORMAT

The field to look at is 'AccountCode'. Check that the pin code you configured under 'Configure Users' is displayed here. If not this is why you get the 'PLEASE ADD USER' entries when swop pin and account code is ticked.

You need to configure the pin code under 'Configure Users' as it is displayed in the 'AccountCode' field.

Once done with your testing, please tick swop pin and account code again. Note that the calls made while unticked will not show on your User detail reports, as the pin code is in the Account Code column. It will show on the extension and account code reports.