ONYX system cannot connect to Database

[Matthew]

ONYX.docx

[Belinda Frick]

The screenshot shows that number of entries in Database is zero.

This can either mean it does not find the database or that the database is empty:

• ONYXPlus expects the database in the location: 'C:\Program Files\Datatex\Onyx\' and the database name is 'ONYX.FDB'.
  
  Please check that this file is present. If not, this is the problem.
  
  
• If it is present, then we need to look at configuration. The ONYXPlus sweeper will have the location configured under 'DATABASE'.
  
  Example of ONYX_Sweeper.ini.
  
  

  Code: Select all

  [PATHS]
DATAPATH=\\cardserver\Onyx\data\
WORKPATH=\\cardserver\Onyx\temp\
INCOMPLETEPATH=C:\Program Files\Datatex\Onyx\incomplete\
DATABASE=cardserver:C:\Program Files\Datatex\Onyx\ONYX.FDB

Information required to assist you:

• Please confirm above.
• When Firebird was re-installed, was a backup made of the ONYXPlus folder?
  Which version of Firebird was installed?