TNG reports showing huge over-charging

[Peter Ward]

Good-day, could I have assistance with the following query,
Reports being generated from XN-120 onTNG show huge overcharging

Logs.rar

[Belinda Frick]

TNG will use the call details received from the PABX and display them in TNG.

To explain: Here is an example of the XN120 rawdata provided:

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   CLASS  TIME DATE  LINE DURATION  STATION   DIALLED No./CLI  RD/COST ACCOUNT

11 POTW  08:44 10/03 001  00:02:18 204        0215933252             0 W/024     
12 POTW  08:47 10/03 001  00:01:50 204        0746230988             0 W/024     
13 POTW  09:43 10/03 001  00:02:19 204        0313363333             0 W/024     

NOTE: The column heading 'DURATION' is where the call duration is stored. We simply use this figure on the reporting.

Herewith investigation of the 2 examples with long call duration:

TNG Report:


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2012-10-03 08:37:00    203      27215933253    BARRACK STREET - (ZA)          O_UNKNOWN         99:59:59    R1950.05



Duration 99:59:59 is about 100 hours, which is 4.167 days(100/24hours).
NOTE: To check the rawdata we need the dates 20120930 or 20121007, as the call could have started 4 days before or after the date reflected on the report - this depends on if the PABX sends of the start time or end time of the call.

TNG Report:


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2012-09-14 12:11:00    203      27727662971    ADDITIONAL VODACOM C - (ZA)          O_UNKNOWN         72:32:38    R5722.84


Duration 72:32:38 is about 4 352.63 minutes, which is 3.023 days.
NOTE: To check the rawdata we need the dates 20120917 or 20120911, as the call could have started 4 days before or after the date reflected on the report - this depends on if the PABX sends of the start time or end time of the call.

ALSO SEE:

1. What causes long call duration? - see forum post Very long calls reported on my reports
   
2. The correct plugin to use for the XN120 is in the forum post:
   PABX3 Plugin:Phillips NEC IPC100 software 7.0H release 5.0.1

[Peter Ward]

Attached are the files you have requested.

[Belinda Frick]

The call for 2012-10-03 with the 99 hours duration is in the rawdata for 2012-10-08,
see rawdata entries below:

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                                                            10/08/2012 PAGE 807
   CLASS  TIME DATE  LINE DURATION  STATION   DIALLED No./CLI  RD/COST ACCOUNT
23 PIN   09:09 10/08 001  00:00:22 200        0214262740       0:20             
24 POTW  08:37 10/03 002  99:59:59 203        0215933253             0 W/024     
25 POTW  09:14 10/08 002  00:00:12 200        0835041107             0 W/025   

The PABX send this off as call details. TNG does not calculate durations, it simply uses what the PABX sent off and displays it in report format.

Also see forum post: Very long calls reported on my reports