Putty has calls, but not Call List page or in raw.txt file

[Belinda Frick]

If I stop my TNG service and connect with Putty to my network PABX, I get call details.

When I stop Putty and start the TNG service, no calls display on the Call List page. Write rawdata is set to permanent, but no calls are logged to the 'raw.txt'.

I moved my TNG from a 32-bit XP machine to a 64-bit Windows Server. I copied the tng folder accross. This included the tng.ini with the file path for the plugin. This is in 32-bit format and should be in 64-bit format. Because of this TNG did not have the plugin to translate the data with. This also caused the error that it could not write out the raw.txt file.

Refer to scenario 4 in No call records loading,but the TNG buffer is connected