CDR import stopped

[Belinda Frick]

Try send it in a private message.

[stephen]

Try send it in a private message.

I have tried that, it' reset's the PM page when it tries to load the file.

[Belinda Frick]

I received the link to download your master.csv file. We will setup access to download the file from the drop-box link.

To load your csv file, we will then need to setup a test TNG to try and simulate your query.

I will give you feedback as soon as possible.

[John Richard Procter]

Dear Stephen



• We were able to load your master CSV file into a TNG 4* on a Virtual machine running astrisk PABX.
  The last call detail in TNG matches with the last call detail in the CSV file.
  
  
• Our TNG was running on a low spec machine so auto purge started at 136076.
  
  TNG4-2.png
  
  
  
  
• Please make sure that TNG is connected to the AMI and the screen is not as follows.
  
  TNG4.png
  
  
  
• Our TNG 4* is running versions 1.1.1.11
  
  
• We receive no errors while loading in the data.
  
  
• Here below is a screen shot of our configuration. It will differ because we are importing the raw data you have sent from a different location.
  
  
  TNG4-3.png

• We suggest possibly upgrading to the latest version of TNG4* to see if it resolves your issue.

• Please not this version is TNGlive for Asterisk.
  A dealer code is required if you do not have a dealer code please contact Datatex and query about creations.

• Please follow the link on upgrading TNG4* TNG 4* update 2012