After the upgrade I had to configure the virtual extensions for user names again. My user names shows up as AMTCARDS.
Solution:
- Stop the sweeper from the AMETHYST webadmin Home page, once stopped the link will show 'Start Sweeper'. Click on it to start the sweeper again - if started up the link will show 'Stop Sweeper'.
Make a test call and search in Supervisor for the recording. The Supervisor must have access to the user name - see forum post: How to configure Supervisors in Amethyst