When an agent logs into an extension in the call centre group the
login becomes the virtual extension. Use the virtual extensions in
TOPAZ to link to the user name(AMETHYST agent) in
[TOPAZ -> DATA -> USERS].
ALSO SEE: How does the Amethyst Hotseats work?
Set up: Hotseating in AMETHYST on a Mitel-virtual extensions
Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks
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Set up: Hotseating in AMETHYST on a Mitel-virtual extensions
by Belinda Frick » Tue Nov 16, 2010 2:48 pm
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