KX-TD500 RAW DATA

[abbyk]

raw.txt

MY REPORTS DOES NOT SHOW NAMES

[Belinda Frick]

1. First check that you are using the latest version of the plugin and that the rawdata is in the correct format. This will ensure that the plugin can translate your rawdata correct.
   
   Refer to topic - PABX3 Plugin: Panasonic KXTD 500
   
   To see which version of the plugin you are using see forum post:
   How do I check my plugin name and version in TNG?
   
   
2. TNG options for :
   
   • Extensions are extension description
   • Pin Codes are user name
   
   For configuration please see:
   
   • How do I import extensions from a file into TNG?
   • How do I import user names and pin codes into TNG?
   
   Depending on if you are using extension or pin codes, please configure accordingly.
   
   NOTE: Only if a call was made using a pin code, then it can have a user name (outgoing calls). If the pin code is not in the raw data, then we cannot display user names(the configuration links the pin code value to the user name, if TNG never receives the configured pin code it cannot display the user name - check that a index code is not used to hide your pin code - if so, you need to configure the user name with the index code).