Mitel 3300 Console Calls not being recorded

[ZanePhelan]

Hi Leon,

The devices on these extensions are Mitel 5550 IP Consoles, so they will be reported as ATTN1, ATTN2 etc or the windows usersname of the cosole operattor (depending on programming). Both will report a alphanumeric name and not a number as their extension/device name.

[Leon van Heerden]

Belinda also mentioned that I missed the one part where it was stated that the actual problem is the fact that the trunk and the extension is swapped around. I will have to look at the rawdata through the plugin and get back to you.

[ZanePhelan]

Thanks

[ZanePhelan]

Hi Leon,

Have you managed to update the plugin yet?

Been waiting on a solution since begining of Dec...

[ZanePhelan]

Hi Leon,

Any feedback yet?

[ZanePhelan]

Almost to scared to ask...

Any feedback?

[ZanePhelan]

Still waiting for feedback...

[ZanePhelan]

Still waiting for feedback. 7 Months to resolve a issue...

Don't even know what to say.

[Belinda Frick]

You request for the plugin update to also accommodate specific call action on the Switchboard Console model 5550 has been logged with Development.

We do not have a release date yet, as we need to prioritize the changes according to with number of request for it.