Dear Jaco
TNG has a custom rates option for you to create and maintain your own rate files. In some cases services providers gives a discount per client for a ratebook and therefore costing can differ on the same rate packages between clients. Datatex cannot cater for this. For Datatex to schedule and configure the rates need at least 8 weeks.
NOTE: We need to schedule this and the time cannot be fixed. It also depends how complicated the rates are. If it is for a new service provider that will replace an existing one, we need to build a new rate system and not just a ratebook.
For information required to setup custom rates and that you are not dependant on Datatex to provide a ratebook for each service provider that is available, please refer to forum post:
What is the requirements to setup TNG rates for my country?Selecting your service provider in TNG:Each service provider has their own 'exchange' file to determine if a call is local, national, international, etc. You need to use the ratebook for your service provider as basis for creating your own custom ratebook.
Once you have selected this ratebook and configured your TNG (area information) accordingly you can setup the custom ratebook. For custom ratebook configuration see forum post:
TNG Custom Rate Configuration and FormatPlease Note: Our custom ratebook includes a feature where you can use a default cost for all zones not specified - see forum post:
Re: Zones to use for TNG and Custom ratesRatebooks already available in TNG:The rate books available will depend on the TNG version you are running. Please refer to post:
Which ratebooks does TNG have?