AMETHYST Supervisor: How do I do a live listen?

[Belinda Frick]

Required:

• Windows Media Player 9 (Windows 2000) or Windows Media Player 10 (Windows XP).
• The proxy must be disabled (proxy does not allow streaming).
  ALSO SEE: Problems accessing the Amethyst Web Interfaces.
• USBCLIENT 1.5.0.10 or newer
  ALSO SEE: "No active listening with wrong screens of users.Recordings not stopping, users showing down"
• Internet Explorer 6, 7 and Firefox 1.5 or higher.
  ALSO SEE: How to make firefox listen to recordings.
• TCP port 3050 must be enabled.

Steps to follow:

Log in as Supervisor on the webserver.
By default it goes to the "View Agents" screen, which will list calls, sorted from current to previous.
You must select an agent who is busy on a call.
Simply click on the agent name to do live listening.