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Accounts edit freeze

Web based, multi-user, Telephone Management System with budget management and barring control

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Accounts edit freeze

Postby aragon » Tue Jul 23, 2013 2:07 pm

Hi,

We're busy populating accounts into our TNG, and have managed to load about 40 accounts, but when adding more TNG freezes when we hit Apply in the accounts section. Sometimes if we do a browser reload when this happens the account list disappears and we have to start over!

TNG log below. Please help?


Thanks,
Aragon

Code: Select all
2013-07-23 14:00:53:426 [1.0.7.0] - User admin connected from 192.168.0.4
2013-07-23 14:00:49:292 [1.0.7.0] - admin disconnected after timeout
2013-07-23 13:40:53:901 [1.0.7.0] - RateBook : za_telkom Loaded [ver 2010.03.01.01]
2013-07-23 13:40:53:899 [1.0.7.0] - Loading Ratebook: /opt/datatex/tng/rates/za_telkom.so
2013-07-23 13:40:53:776 [1.0.7.0] - [AMI LOG] - CDR File "/var/log/asterisk/cdr-zapop/tng.csv" added to list.
2013-07-23 13:40:50:845 [1.0.7.0] - [AMI LOG] - Peerlist Processed.
2013-07-23 13:40:29:304 [1.0.7.0] - [AMI LOG] - Dialplan Processed.
2013-07-23 13:40:28:774 [1.0.7.0] - [AMI LOG] - Requesting Dialplan...[Process Reload]
2013-07-23 13:40:28:774 [1.0.7.0] - [AMI LOG] - No Dialplan/Peer List Received since last request. Reloading...
2013-07-23 13:40:28:774 [1.0.7.0] - [AMI LOG] - Waiting on Dial Plan and Peer List [Repeated 14 times]
2013-07-23 13:26:23:664 [1.0.7.0] - [AMI LOG] - Waiting on Dial Plan and Peer List
2013-07-23 13:25:43:499 [1.0.7.0] - User admin connected from 192.168.0.4
2013-07-23 13:25:37:029 [1.0.7.0] - Owner from IP : 192.168.0.4 got timed out.
2013-07-23 13:25:28:791 [1.0.7.0] - 23352 exchange entries loaded.
2013-07-23 13:25:28:719 [1.0.7.0] - Exchange Library [ver 2009.08.01.01]: Version Ok!
2013-07-23 13:25:28:662 [1.0.7.0] - AMI Exception:No such command 'cdr status' (type 'core show help cdr status' for other possible commands)
2013-07-23 13:25:28:657 [1.0.7.0] - Exchange Library : Verifying Versions...
2013-07-23 13:25:28:657 [1.0.7.0] - Verifying Asterisk - Completed
2013-07-23 13:25:28:656 [1.0.7.0] - Startup for ***[/opt/datatex/tng/tng --Asterisk-- ]*** OK
2013-07-23 13:25:28:656 [1.0.7.0] - Verifying Asterisk
2013-07-23 13:25:28:655 [1.0.7.0] - AMI Strip Breakout Digit set to:False
2013-07-23 13:25:28:655 [1.0.7.0] - Setting AMI CDR FileName to:/var/log/asterisk/cdr-zapop/tng.csv
2013-07-23 13:25:28:655 [1.0.7.0] - [AMI LOG] - Clearing File List.
2013-07-23 13:25:28:655 [1.0.7.0] - Setting AMI Interface Option to :CDR File
2013-07-23 13:25:28:655 [1.0.7.0] - AMI connected to port 5038 on 10.101.0.11
2013-07-23 13:25:28:530 [1.0.7.0] - AMI Exception:Socket Error # 107[13][10]Socket is not connected.
2013-07-23 13:25:27:529 [1.0.7.0] - Setting AMI Login Name :tng
2013-07-23 13:25:26:529 [1.0.7.0] - Setting AMI Port :5038
2013-07-23 13:25:25:529 [1.0.7.0] - Setting AMI Host :10.101.0.11
2013-07-23 13:25:24:721 [1.0.7.0] - Barring: Server [20009]: Started OK
2013-07-23 13:25:24:720 [1.0.7.0] - Integration: Server [20003]: Started OK
2013-07-23 13:25:24:528 [1.0.7.0] - User tngreportschedule connected from 127.0.0.1
2013-07-23 13:25:24:527 [1.0.7.0] - Loading Scheduled Reports.. Completed.
2013-07-23 13:25:24:526 [1.0.7.0] - Loading Scheduled Reports..
2013-07-23 13:25:24:525 [1.0.7.0] - Plugin: Loading Rules.. Completed.
2013-07-23 13:25:24:525 [1.0.7.0] - Plugin: Loading Rules..
2013-07-23 13:25:24:524 [1.0.7.0] - Raw Data Logging disabled
2013-07-23 13:25:24:524 [1.0.7.0] - Plugin: Reading Settings.
2013-07-23 13:25:24:521 [1.0.7.0] - CAM: Created: Trunk Alarm: 0 minutes. Total Alarm: 0 minutes.
2013-07-23 13:25:24:520 [1.0.7.0] - Barring Object Created
2013-07-23 13:25:24:520 [1.0.7.0] - Barring: Server Created
2013-07-23 13:25:24:520 [1.0.7.0] - Integration Object Created
2013-07-23 13:25:24:520 [1.0.7.0] - Integration: Server Created
2013-07-23 13:25:24:520 [1.0.7.0] - SerialThread : 4134382448
2013-07-23 13:25:24:519 [1.0.7.0] - Settings Read
2013-07-23 13:25:24:518 [1.0.7.0] - Reading Settings
2013-07-23 13:25:22:804 [1.0.7.0] - Reserving Unused Memory
2013-07-23 13:25:22:803 [1.0.7.0] - Loaddata completed: TNGCalldata Count = 1054
2013-07-23 13:25:22:803 [1.0.7.0] - Loading: 1054 Record(s) Loaded -- OK -- Check:[CE732377A7ACC195DA3DA79349DC15C5]
2013-07-23 13:25:22:652 [1.0.7.0] - Loading: Opened File -- OK
2013-07-23 13:25:22:651 [1.0.7.0] - Loading: Assigned File -- OK
2013-07-23 13:25:22:651 [1.0.7.0] - Loading: /opt/datatex/tng/data/2data_1.0.7.0.dat
2013-07-23 13:25:22:650 [1.0.7.0] - Last File Saved Checksum: Check:[CE732377A7ACC195DA3DA79349DC15C5]
2013-07-23 13:25:22:650 [1.0.7.0] - Last File Saved: 2data_1.0.7.0
2013-07-23 13:25:21:906 [1.0.7.0] - Available Memory: NPR = 464 ATT = 1204837171 TOT = 4157939712 MCC = 2596632
2013-07-23 13:25:21:903 [1.0.7.0] - Memory Status Object Created
aragon
 
Posts: 28
Joined: Tue Jul 23, 2013 1:35 pm
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Re: Accounts edit freeze

Postby John Richard Procter » Tue Jul 23, 2013 4:22 pm

Dear Aragon

As discussed telephonically I am unable to simulate your problem.
I was able to add more then 30 account codes.
My account codes varied with - in between like yours.
E.g. 454-854 and user identical.

Could you please confirm your browser version.

Kind Regards
John-Ri
John Richard Procter
 
Posts: 552
Joined: Tue May 03, 2011 2:02 pm
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Re: Accounts edit freeze

Postby aragon » Tue Jul 23, 2013 5:12 pm

Hi John,

I've tested now with Firefox 19 and Chrome 21 - same results with both.

I think you said you were testing on a later version of TNG. Are you able to test with the same version as ours, or should we rather upgrade our TNG and test again?


Thanks,
Aragon
aragon
 
Posts: 28
Joined: Tue Jul 23, 2013 1:35 pm
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Re: Accounts edit freeze

Postby Belinda Frick » Wed Jul 24, 2013 10:12 am

We could not duplicate your issue. We tested with the latest version of TNG.

Please upgrade to see if it resolves the issue.

For latest version of TNG for Asterisk refer to section "4. Linux TNGLive for Asterisk(South Africa rates only)" in forum post: Last TNG releases for 2012
Belinda Frick
 
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Joined: Fri Nov 12, 2010 4:25 pm
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Re: Accounts edit freeze

Postby aragon » Wed Jul 24, 2013 11:21 am

Hi,

I've now upgraded to 1.1.1.11, but the problem still persists. I've even tried wiping the account database and starting over - no help.

TNG log below. Please advise?

Code: Select all
2013-07-24 11:09:34:979 [1.1.1.11] - RateBook : za_telkom Loaded [ver 2011.08.01.03]
2013-07-24 11:09:34:975 [1.1.1.11] - Loading Ratebook: /opt/datatex/tng/rates/za_telkom.so
2013-07-24 11:09:34:911 [1.1.1.11] - [AMI LOG] - CDR File "/var/log/asterisk/cdr-zapop/tng.csv" added to list.
2013-07-24 11:09:30:906 [1.1.1.11] - [AMI LOG] - Peerlist Processed.
2013-07-24 11:09:00:583 [1.1.1.11] - User admin connected from 192.168.20.1
2013-07-24 11:08:44:782 [1.1.1.11] - [AMI LOG] - Waiting on Dial Plan and Peer List
2013-07-24 11:07:55:757 [1.1.1.11] - [AMI LOG] - Dialplan Processed.
2013-07-24 11:07:54:395 [1.1.1.11] - [AMI LOG] - Requesting Dialplan...[CDRStatusResponse]
2013-07-24 11:07:52:395 [1.1.1.11] - AMI Exception:No such command 'show version' (type 'core show help show version' for other possible commands)
2013-07-24 11:07:49:982 [1.1.1.11] - Barring: Server [20009]: Started OK
2013-07-24 11:07:49:982 [1.1.1.11] - Integration: Server [20003]: Started OK
2013-07-24 11:07:49:518 [1.1.1.11] - AMI connected to port 5038 on 10.101.0.11
2013-07-24 11:07:49:463 [1.1.1.11] - 9661 exchange entries loaded.
2013-07-24 11:07:49:432 [1.1.1.11] - Exchange Library [ver 2011.08.01.02]: Version Ok!
2013-07-24 11:07:49:394 [1.1.1.11] - AMI Process thread ID 4031728496
2013-07-24 11:07:49:394 [1.1.1.11] - AMI Reader thread ID 4040121200
2013-07-24 11:07:49:394 [1.1.1.11] - Import thread ID 4048513904
2013-07-24 11:07:49:394 [1.1.1.11] - Report Schedule thread ID 4056906608
2013-07-24 11:07:49:394 [1.1.1.11] - Flush thread ID 4065299312
2013-07-24 11:07:49:394 [1.1.1.11] - Plugin thread ID 4073692016
2013-07-24 11:07:49:393 [1.1.1.11] - Call Activity Monitor thread ID 4082084720
2013-07-24 11:07:49:393 [1.1.1.11] - Barring object thread ID 4098870128
2013-07-24 11:07:49:393 [1.1.1.11] - Integration thread ID 4115655536
2013-07-24 11:07:49:393 [1.1.1.11] - Comms thread ID 4124048240
2013-07-24 11:07:49:393 [1.1.1.11] - Startup for ***[/opt/datatex/tng/tng --Asterisk-- ]*** OK
2013-07-24 11:07:49:393 [1.1.1.11] - Exchange Library : Verifying Versions...
2013-07-24 11:07:49:392 [1.1.1.11] - AMI Strip Breakout Digit set to:False
2013-07-24 11:07:49:392 [1.1.1.11] - Setting AMI CDR FileName to:/var/log/asterisk/cdr-zapop/tng.csv
2013-07-24 11:07:49:392 [1.1.1.11] - [AMI LOG] - Clearing File List.
2013-07-24 11:07:49:392 [1.1.1.11] - Setting AMI Interface Option to :CDR File
2013-07-24 11:07:49:392 [1.1.1.11] - Setting AMI Login Name :tng
2013-07-24 11:07:49:392 [1.1.1.11] - Setting AMI Port :5038
2013-07-24 11:07:49:392 [1.1.1.11] - Setting AMI Host :10.101.0.11
2013-07-24 11:07:49:390 [1.1.1.11] - User tngreportschedule connected from 127.0.0.1
2013-07-24 11:07:49:389 [1.1.1.11] - Loading Scheduled Reports.. Completed.
2013-07-24 11:07:49:387 [1.1.1.11] - Loading Scheduled Reports..
2013-07-24 11:07:49:387 [1.1.1.11] - Plugin: Loading Rules.. Completed.
2013-07-24 11:07:49:387 [1.1.1.11] - Plugin: Loading Rules..
2013-07-24 11:07:49:386 [1.1.1.11] - Raw Data Logging disabled
2013-07-24 11:07:49:385 [1.1.1.11] - Plugin: Reading Settings.
2013-07-24 11:07:49:383 [1.1.1.11] - CAM: Created: Trunk Alarm: 0 minutes. Total Alarm: 0 minutes.
2013-07-24 11:07:49:382 [1.1.1.11] - Barring Object Created
2013-07-24 11:07:49:382 [1.1.1.11] - Barring: Server Created
2013-07-24 11:07:49:382 [1.1.1.11] - Integration Object Created
2013-07-24 11:07:49:382 [1.1.1.11] - Integration: Server Created
2013-07-24 11:07:49:382 [1.1.1.11] - SerialThread : 4124048240
2013-07-24 11:07:49:381 [1.1.1.11] - Settings Read
2013-07-24 11:07:49:380 [1.1.1.11] - Reading Settings
2013-07-24 11:07:47:674 [1.1.1.11] - Reserving Unused Memory
2013-07-24 11:07:47:673 [1.1.1.11] - Loaddata completed: TNGCalldata Count = 2158
2013-07-24 11:07:47:673 [1.1.1.11] - Loading: 2158 Record(s) Loaded -- OK -- Check:[6BC5C276D821846481626DC72436E2AC]
2013-07-24 11:07:47:267 [1.1.1.11] - Loading: Opened File -- OK
2013-07-24 11:07:47:267 [1.1.1.11] - Loading: Assigned File -- OK
2013-07-24 11:07:47:267 [1.1.1.11] - Loading: /opt/datatex/tng/data/1data_1.1.1.11.dat
2013-07-24 11:07:47:265 [1.1.1.11] - Last File Saved Checksum: Check:[6BC5C276D821846481626DC72436E2AC]
2013-07-24 11:07:47:265 [1.1.1.11] - Last File Saved: 1data_1.1.1.11
2013-07-24 11:07:46:495 [1.1.1.11] - Available Memory: NPR = 464 ATT = 1204904755 TOT = 4157939712 MCC = 2596777
2013-07-24 11:07:46:492 [1.1.1.11] - Memory Status Object Created
aragon
 
Posts: 28
Joined: Tue Jul 23, 2013 1:35 pm
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Re: Accounts edit freeze

Postby Belinda Frick » Wed Jul 24, 2013 1:57 pm

The log file does not show any entries that applies to the adding of account codes.

To help narrow down the problem we must just take a step back and confirm steps taken so far.

TNG for Asterisk has been upgraded to TNGLive 1.1.1.11.
The browsers in use are:
  • Firefox 19 and
  • Chrome 21
If you blank the account code file, please follow these steps as per post:
How do I blank the account codes?

To confirm that you are follow the correct procedure when adding account codes, please see forum post:
How do I add account codes?

We you navigate in TNG, please use the TNG options and not the browser navigation. TNG has checks build in to ensure information is save when moving between pages(as explained in trouble shooting section of forum post to add account codes).

When TNG freezes is it only when adding account codes or do you experience it while doing other actions?
Is there any issues that the Asterisk box is slow, etc.?

Have you only tried to add account codes from one PC using the 2 browsers or from another PC also? If so, do they have different operating systems and which is it?
Belinda Frick
 
Posts: 3808
Joined: Fri Nov 12, 2010 4:25 pm
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Re: Accounts edit freeze

Postby aragon » Wed Jul 24, 2013 4:31 pm

Belinda Frick wrote:TNG for Asterisk has been upgraded to TNGLive 1.1.1.11.

Yes.


Belinda Frick wrote:The browsers in use are:
  • Firefox 19 and
  • Chrome 21

Yes.


Belinda Frick wrote:If you blank the account code file, please follow these steps as per post:
How do I blank the account codes?

That's how I've done it.


Belinda Frick wrote:To confirm that you are follow the correct procedure when adding account codes, please see forum post:
How do I add account codes?

That's how I'm doing it.


Belinda Frick wrote:We you navigate in TNG, please use the TNG options and not the browser navigation. TNG has checks build in to ensure information is save when moving between pages(as explained in trouble shooting section of forum post to add account codes).

Yes.


Belinda Frick wrote:When TNG freezes is it only when adding account codes or do you experience it while doing other actions?

Only when adding account codes, and only after 30-40 have already been added (and applied).


Belinda Frick wrote:Is there any issues that the Asterisk box is slow, etc.?

None.


Belinda Frick wrote:Have you only tried to add account codes from one PC using the 2 browsers or from another PC also? If so, do they have different operating systems and which is it?

I've tried from two PCs. Linux and FreeBSD.
aragon
 
Posts: 28
Joined: Tue Jul 23, 2013 1:35 pm
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Re: Accounts edit freeze

Postby Belinda Frick » Thu Jul 25, 2013 4:12 pm

Thank you for the information.

Our testing was done with Firefox and Chrome running on Windows.

We will need to setup a test simulation running Firefox and Chrome on Linux to try to duplicate your query.
Belinda Frick
 
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Joined: Fri Nov 12, 2010 4:25 pm
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Re: Accounts edit freeze

Postby Leon van Heerden » Mon Jul 29, 2013 9:40 am

Hi,
Can you please add or PM the actual list of codes and descriptions that you are trying to add. We use our own test codes here, but it may be the actual codes or description that are causing the issue.

I see that the longest number used in our test was 11 digits and the Account Codes were all "test1", "Test2" , etc.

I have tried most of the punctuation and could not simulate it from Linux either.
----
Leon van Heerden
http://www.datatex.co.za
Leon van Heerden
 
Posts: 332
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Re: Accounts edit freeze

Postby Leon van Heerden » Mon Jul 29, 2013 9:47 am

Do you use any brackets in your descriptions?
----
Leon van Heerden
http://www.datatex.co.za
Leon van Heerden
 
Posts: 332
Joined: Fri Oct 29, 2010 11:21 am
Location: Cape Town
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