Force CSV processing?

[aragon]

Hi. We use TNG with a CSV file based CDR import. Normally TNG processes the file automatically at 1:00 in the morning every day, but we need to trigger a process run manually. Is this possible?

[Belinda Frick]

Please attached tng.log file as discussed telephonically.

We suggest using the 'Asterisk CSV File Import' option.

The format of the CSV required is the cdr-custom. Asterisk has two options cdr-custom and master, both writes out a file named master.csv. Be sure to use the file in the cdr-custom folder. For TNG configuration with Asterisk, please refer to forum post:
TNG and Asterisk: Suggested setup

[aragon]

All came right. When I checked later the data was showing, so unfortunately I'm not sure what the issue was. Thanks for your attention.