Amethyst USBClient not recording

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

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Amethyst USBClient not recording

Postby leonap » Mon Apr 07, 2014 10:41 am

Hi
I have a new USB tap which I replaced since the USBClient is not recording. The clientstate is in CTI mode. Please can you advise.
Thanks
LP
leonap
 
Posts: 9
Joined: Wed Oct 31, 2012 3:04 pm

Re: Amethyst USBClient not recording

Postby Belinda Frick » Mon Apr 07, 2014 4:49 pm

USBClient in CTI mode will only trigger to record if the TAPI START message is received.
It is sent on UDP port 27002.

Please use the attached tool to to check if the message is received on the USBClient PC.
Download and unrar, password is 'datatex':
UDPListen-password.rar


Stop the AMTPCClient service.
Run the UDPListen and change the listen port to 27002:
amt-udp-listen.jpg

Make a test call.
Click on LISTEN.
If no string is received in the blank block, then the PC is not receiving START mesages.

To see if the port is available, click on SEND.
The string next to send must appear in the blank block.

If not, please ask IT to open UDP port 27002.
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Belinda Frick
 
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