Hi
I have a new USB tap which I replaced since the USBClient is not recording. The clientstate is in CTI mode. Please can you advise.
Thanks
LP
Amethyst USBClient not recording
Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks
2 posts
• Page 1 of 1
Amethyst USBClient not recording
by leonap » Mon Apr 07, 2014 10:41 am
- leonap
- Posts: 9
- Joined: Wed Oct 31, 2012 3:04 pm
Re: Amethyst USBClient not recording
by Belinda Frick » Mon Apr 07, 2014 4:49 pm
USBClient in CTI mode will only trigger to record if the TAPI START message is received.
It is sent on UDP port 27002.
Please use the attached tool to to check if the message is received on the USBClient PC.
Download and unrar, password is 'datatex':
Stop the AMTPCClient service.
Run the UDPListen and change the listen port to 27002:
Make a test call.
Click on LISTEN.
If no string is received in the blank block, then the PC is not receiving START mesages.
To see if the port is available, click on SEND.
The string next to send must appear in the blank block.
If not, please ask IT to open UDP port 27002.
It is sent on UDP port 27002.
Please use the attached tool to to check if the message is received on the USBClient PC.
Download and unrar, password is 'datatex':
Stop the AMTPCClient service.
Run the UDPListen and change the listen port to 27002:
Make a test call.
Click on LISTEN.
If no string is received in the blank block, then the PC is not receiving START mesages.
To see if the port is available, click on SEND.
The string next to send must appear in the blank block.
If not, please ask IT to open UDP port 27002.
You do not have the required permissions to view the files attached to this post.
- Belinda Frick
- Posts: 3808
- Joined: Fri Nov 12, 2010 4:25 pm
2 posts
• Page 1 of 1
Who is online
Users browsing this forum: No registered users and 1 guest