My TNGLive shows registered, but cannot be activated.

[Belinda Frick]

Please check the TNG.log for entries.

1. Example 1:
   
   

   Code: Select all

   2014-08-21 14:41:53:774 [1.1.1.12] - Activation server check-in completed
2014-08-21 14:41:53:768 [1.1.1.12] - HandleDisconnect: active - last activation okay
2014-08-21 14:41:53:768 [1.1.1.12] - Response from activation server "disconnect|6208|REGISTERED|||"
2014-08-21 14:41:53:281 [1.1.1.12] - Response from activation server "upload|inifile|"
2014-08-21 14:41:53:106 [1.1.1.12] - AMI connected to port 5038 on 127.0.0.1
2014-08-21 14:41:52:980 [1.1.1.12] - AMI Disconnected:0 -
2014-08-21 14:41:52:961 [1.1.1.12] - Activation server check-in starting (forced)

   
   
   Your TNGLive has communication with the License Manager, but there are issues with the information provided from your TNG server that does not allow it to be activated.
   
   Suggestions:
   
   After following the suggestion, please log out of TNG and then in again. Click on the Register/Activate button.
   
   
   • Please check that the company name is not longer than 40 characters.
     If so, stop the TNG serice/deamon. Update the tng.ini file. Start the service/deamon. Click on the activate button again.
     
     

     Code: Select all

     [COMPANY]
Company Name=Gobal Telephone Services
Company Tel=0215924033
Company Fax=0215924077
Company email=datatex@datatex.co.za
VAT Factor=1.1
Product Serial=039F-0F3E-1BDB-E93F-4EE7
VAT No=
Currency String=R
REGISTERED=1

     
     
   • If the dealer code was added on install, please check that the Alphabetic characters is uppercase.
     If not, stop the TNG serice/deamon. Update the tng.ini file. Start the service/deamon. Click on the activate button again.
     
     

     Code: Select all

     [SUPPORT]
Support Company=Datatex Dynamics
Support Tel=+27 21 592 4077
Support Fax=+27 21 592 4077
Support email=support@datatex.co.za
Dealer Code=DAT999
Installer=
Installer Cell=

     
     
   • If it is a TNGLive for Asterisk which was moved or re-installed, there could be an issue with the serial number that does not allow registration. Please give Datatex Support remote access to investigate.