Unable to view recent recordings

Amethyst - Advance Call Recording Solution(Trunk,Extension, VoIP and clientside) with Agent Quality Management and 3rd party integration SDK

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

Re: Unable to view recent recordings

Postby Belinda Frick » Thu Mar 19, 2015 2:45 pm

  1. Both Exclusive drives are full. This is where recordings are moved from the database drive.

    You need to allocate more exclusive drive space to allow AMETHYST to sweep recordings.

    If you have a VM server your own IT Support can allocate the additional space.
    For a physical server an additional drive must be installed, provided the server specifications allows it.

  2. The space check does not show an archive drive. This means currently your recordings are now being archived. If archive is up to date you can enable auto purges to free space on the Exclusive drives - for more details see forum post:
    Purging recording from Amethyst 1.5/1.6
Belinda Frick
 
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