USB Client:does not terminate call

[Belinda Frick]

Close USB Client

Please try the following:

• When a call is ended the PABX sends a call record off. This is used as the call termination
  for USBClient via SMDRLink or TOPAZ. Please check in the SMDRLink logs that this record is received
  from the PABX and translated by the plugin.
  
  

  Code: Select all

  2005-10-25 07:06:00 - getPBX <== 25-10-2005|07:08:43|207|INCOMING|I||00|00|14|5|I_NORMAL|0|0|
2005-10-25 07:06:00 - getPBX ==> 25-10-2005|07:08:43|207|INCOMING|I||00|00|14|5|I_NORMAL|0|0||
2005-10-25 07:06:00 - Plugin data = 25-10-2005|07:08:43|207|INCOMING|I||00|00|14|5|I_NORMAL|0|0||
2005-10-25 07:06:00 - SMDR data [R:207|INCOMING|INCOMING|0:00:14|R0.00|2005-10-25|07:08:43||5|I|AUTO ATTENDANT 207|]


  
  
  
• The '- getPBX <==' is the acutal rawdata that the PABX sends off. The 'SMDR data' line is the call
  data being used to tie the SMDR data to the recording made on the agents PC. Make sure that the
  USBClient is configured with the correct extension number. In this example the extension number
  is '207'.
  
  
• USBClient.ini:
  

  Code: Select all

  [SETTINGS]
EXTENSION=207

  
  
  ALSO SEE: USBCLIENT does not record: recording does not stop/audio level hangs
  http://forums.datatex.co.za/viewtopic.php?f=6&t=377&start=0&
  
  
• Check the log files (Administrator and SMDRLink),
  
  
• Check if the version numbers of all the USBClients are the same and you are on the latest
  version of the software, in AMETHYST Administrator -> 'Configure agents' -> under the 'Version' column.
  
  
• check that the user does not show "Down",(Administrator -> Configure agents -> Status),
  ALSO SEE: AMETHYST agent displayed as 'DOWN' / 'CHECK', I cannot select properties.
  http://forums.datatex.co.za/viewtopic.php?f=6&t=1998&start=0&
  
  
• Check if you are able to Ping to the server,
  ALSO SEE: How do I ping a computer?
  
  
• In Configure SMDRLink, check if the IP address and port numbers are correct,
  
  Default settings for SMDRLink as viewed from Webadmin:
  
  

  Code: Select all

  Termination character  10   
COM Port  COM1   
Baud Rate  9600   
Bits  8     
Parity  None   
Stop bits  1   
Software flow Off   
Hardware flow Off   
Plugin name  PTopazPipe.so
   
Use GetExchange On
   
Use VIPLink Off
   
Amethyst server IP  127.0.0.1
Amethyst listen port  27000
   
Detail log mode Off
   
Send data to PABX3 Off   
PABX3 server IP gem
PABX3 listen port  25001
   
Listen for UDP On
UDP listen port  27998
   
Local code  021   
Country code  027   
International access code  09
   
Max entries in list  5
   
GetSet DLL Path  /opt/datatex/lib/   
GetSet Host  localhost   
GetSet Server Listen Port  9999


  
  
• The anti-virus software can cause USBClient to seem like it is hanging, while it is
  scanning the file that was created for the recording,
  ALSO SEE: USBCLIENT does not record: recording does not stop/audio level hangs:
  
  
• The firewall must allow USBClient,
  ALSO SEE: How to configure the Windows XP SP2 firewall to work with Datatex products
  
  
• In the USB ini file, check if the sever and port numbers for AMETHYST is entered .
  
  USBClient.ini:
  

  Code: Select all

  [SERVER]
SERVERIP=192.168.15.6
SERVERPORT=27000
FTPSERVERIP=amethyst

After the checks are completed, Open USB client and make a test call.