Amethyst - AMTClient call split

[leonap]

Dear Support
On the AMTClient Ext 5255 / 166, one call was split into various conversations. As per the user the call was not placed on hold. It is almost as though the entire conversation is in segments..
First call record is: 2015-05-06 15:47:40
Number
Recording # C150506-000D62
Duration 00:00:09
Reference
Extra information
Signal codecs G.729
RTP codecs G.729
Mixed codecs False
Total packets 960
Lost packets 0
Delayed packets 0

Until the end of the conversation: When 2015-05-06 15:50:30
Number
Recording # C150506-000D8F
Duration 00:00:04
Reference

In summary the call started at 15:44 till 15:50, but Amethyst has this entire conversation split into multiple calls. I have referenced this call as "CA78614" on the supervisor interface.

There is no number, destination, IN, line number or subject on the call history and on the supervisor interface, until supervisor updated the Subject details.

Please investigate why this occurred.

Thanks
LP