Waiting on Dial Plan and Peer List

[Dcdata]

Hi guys,

I hope all is well on your side.
We have another site that is unable to import the latest call data, and we are seeing the following in the TNG log:
2015-01-19 12:00:25:279 [1.1.1.12] - [AMI LOG] - Waiting on Dial Plan and Peer List

TNG is installed on a separate system but it has been working well for a long time until now.
The manger settings are as follows:

[tng]
secret = ****
deny=0.0.0.0/0.0.0.0
permit=10.0.0.124/255.255.255.255 127.0.0.1/255.255.255.255
read = system,command
write = system,command
writetimeout=10000

TNG version: 1.1.1.12

Please may I ask for your urgent assistance?

[Dcdata]

Further to my initial post:

When running TNG in the foreground (minus the 'D' option), I see the following:

ChannelInExtensions: channel="1221" cleanExt="1221" aliasExt="1221"
ChannelInExtensions: channel="1221" cleanExt="1221" aliasExt="1221"
ChannelInExtensions: channel="1220" cleanExt="1220" aliasExt="1220"
ChannelInExtensions: channel="1220" cleanExt="1220" aliasExt="1220"

Also, the "ami.txt" log shows that communication between the TNG system and Asterisk is taking place - there are stacks of log entries similar the following:

[AMI] TimeStamp: 13:23:52.808
Event: PeerStatus
Privilege: system,all
Peer: SIP/1126
PeerStatus: Registered

[AMI] TimeStamp: 13:23:51.806
Response: Success
Channeltype: SIP
ObjectName: 1180
ChanObjectType: peer
SecretExist: Y
MD5SecretExist: N
Context: from-internal
Language:
...
...
...

Many thanks.
David Wilson

[Lee Hendricks]

Hi David

Please attach a copy of the raw data to investigate further
Also for what PABX this is and what plugin was used

[Dcdata]

Thanks Leon.

This client's PBX system is "Asterisk-1.4.26.1".
Please find the "ami.txt.zip" file attached.

I am not sure what plugin is being used but did find the following in the "tng.ini" config file:
[PLUGIN]
localnumber=********** (hidden)
localcode=033
countrycode=27
internationalaccesscode=00
pluginName=new installation
pluginPath=./plugins/
defaultratebook=za_vodacom_talk500
swoppinaccount=0
lograwdata=99999
Branch Code=033
autoupdatenames=0/


We are using the CSV import method.

Please shout if you have any further queries.

[Dcdata]

Hi Guys

We had the exact same issue with another client. Rebooting the PBX has not helped resolve the issue. The clients don't receive any data in their TNG reports. We see the same error as above.

What information do you need to help us resolve this issue?

[Dcdata]

This info from the TNG logs appears every 15 minutes.

2015-08-06 08:59:07:068 [1.1.1.12] - [AMI LOG] - Waiting on Dial Plan and Peer List [Repeated 14 times]
2015-08-06 08:59:07:068 [1.1.1.12] - [AMI LOG] - No Dialplan/Peer List Received since last request. Reloading...
2015-08-06 08:59:07:068 [1.1.1.12] - [AMI LOG] - Requesting Dialplan...[Process Reload]
2015-08-06 09:00:00:633 [1.1.1.12] - [AMI LOG] - Dialplan Processed.
2015-08-06 09:00:05:637 [1.1.1.12] - [AMI LOG] - Waiting on Dial Plan and Peer List

PBX: Asterisk 1.4.26.1

The symptoms are exactly as described below. Please can you assist us with resolving this issue. If we can help you with any further information please let us know.

[Dcdata]

Hi Lwanda

Thank-you for your instructions.

I have attached the ami.txt file along with the log file for today. I have included all the *.ini files from the plugins folder.

Please let me know if you need anything further or have any more instructions.

John Fordyce

[Luanda_Junzi]

Thank you John

I will investigate and update the post during the day.

Regards
Lwanda

[Luanda_Junzi]

Good day John

Can you upgrade to 1.1.1.13

Refer to TNG 1.1.1.13 (Asterisk change)

kind regards

Luanda

[Dcdata]

Thank-you for your help Luanda, the upgraded version fixed the issue and the client was able to update.