Installing online listening for a card solution

[Belinda Frick]

AMETHYST 1.6

The live listen feature now uses streaming for live listen. You can
listen to any recording taking place, irrespective of which recording
card it is made with on the cardserver.

Required:

The encrypted and unencrypted version has the live listen
feature. Please use at least 1.6.1.69(unencrypted)/1.6.2.69(encrytped).

Setup:

Configure the Supervisor to have access to the agents you
want to listen in on.
The Supervisor must also have UNRESTRICTED access.

AMETHYST 1.5

Required:

AMTCListen.exe is available on request from support@datatex.co.za.
Audio cable links the recording card to the sound card of the card
server to access sound for live listen.

Install:

Install AMTCListen.exe to C:\Program Files\Datatex\Amethyst\
This is a windows service so should be installed.

Open a windows command prompt and navigate to the Amethyst folder.
Type : amtclisten.exe -INSTALL
A message will confirm the installation.

Edit the ini file called AMTCListen.ini
[OPTIONS]
HTTPPORT=3085 //Live listen port
DEVICE=0 //Device id for the soundcard
PATH=C:\Program Files\Datatex\amethyst\ //Streaming path, use default

Install cable given. From card audio port to soundcard microphone port.
Restart pc to run service.

There should be users configured on the cardserver to display in the supervisor.
Click on the user in the supervisor to start the online listening.