AMETHYST 1.5 & the AVAYA IP Office switch for line recording

[Belinda Frick]

In this example we are using trunk side recording with a DP3209 card. The PABX is
a AVAYA IP Office. The PABX is sending TAPI data to AMTTAPILink, which sends the SMDR
data to SMDRLink for AMETHYST to link to the trunk recording.

Required

For SMDR data:
AMTTAPILink, version 1.5.0.1.
SMDRLink for Linux, version 1.1.3.1
AMTCards, version 1.0.7.1

Setup:

Recording the call:

Setup AMTCards for Line recordings.

Under "Configure Cardserver":

Channel Configuration
Log into the WebAdmin and click on the Configure Card server IPs
link.
Enter the IP address of the cardserver in the text input and apply the
changes. (ensure that you use the IP, unless you are using a DNS)
Now click on the Configure Card server link. This will open the
configuration for the card server. All available channels will be listed
and all channels will be disabled.
The first link will open a page with the log file from the cardserver.
Paths sections
Click on the Paths label to view the fields.
Work Path is the location the cardserver will use for recording.
Completed Path is where the archives will be kept before they are
FTPed to the Amethyst server.

Options section
Click on the Options label to view the fields.
Enabling Write logs will fill the log file with all operations that
are taking place in the cardserver.
Min duration in seconds is the minimum length of a valid recording.
FTP server is the IP address of the server the recordings must be
FTPed to.
FTP time gives the time the recordings must be FTPed. Leaving the
field blank will cause FTPs to be live.

Slot configuration section
For each PCI slot that has a card, there will be a section that will
display the type of card and the channels it contains
Click on the slot caption to expand the channels for that slot.
The first column is the device number or channel number.
The next column has a checkbox that will enable the channel if it is checked.
A channel can have 3 different types.
Line will tell the channel that it is connected to a trunk
and the mapping should be done for trunks.
The last column is for the line or extension number of the channel.
This is important for the call data mapping.

Set all channels for slot utility
This utility is used to configure curtain settings on every channel on a slot.
On the right there is a drop down list with the slot numbers.
Select the desired slot to configure.
There are 5 different things that can be done to all the channels in a slot.
The Enable option will enable all the channels,
if the check box is not selected, all the channels will be disabled.
The Set as Line option will set all the channels to be trunk channels.
The Line/Ext Numbers (Auto increment from) option is to configure
the Line/Ext numbers if they are concurrent. Enter the number for the first channel,
the channels will increment with the Line/ext number.
Click on the Set button to do the configuration for the slot.
The changes will only be saved when the Apply changes button is clicked.

Setup the "Display Names" for the channel.

Log into SMDRLink webadmin, http://192.168.15.6:3081 (admin, datatex).
Go to the "Extension Mapping" page.
You can add:
one extension at a time or
Click on the "Add new extension" button. It will add a blank extension to the bottom of the
list. Now enter the "Extension" and the "User" and click on "Apply" to add.
a range of extensions
in the "Add extension range" section, add the "From" and "To" extension, then click on "Add
Extension Range". Now add the "User" to each extension.

When you need to modify the user for the extension:
Log into SMDRLink webadmin, http://192.168.15.6:3081 (admin, datatex).
Go to the "Extension Mapping" page
Enter the extension number in the block next to the "search" button, click on the button.
Change the "User" to your new agent description.
Click on "Apply Changes".

Call Data for the recording:

Install AMTTAPILink on the Card server.
ALSO SEE: How to install AMTTAPILINK 1.5

Configure AMTTAPILink to send data to SMDRLink.
Set the "TOPAZ host" and "TOPAZ port".

Configure SMDRLink to receive SMDR data from AMTTAPILink.
In "Configure SMDRLink" under "General Settings":
Select "PTopazPipe" for "plugin".
Select "Listen UDP" as on.
Set "Listen Port" to match what was configure in AMTTAPILink as "TOPAZ port", default is 27998.
Under "Communication Settings":
You can ignore these settings, the "UDP Listen" setting will allow data to be received.Click on "Apply Changes".
Stop and Start SMDRLink via AMETHYST webadmin.