Reporting on Unanswered calls in TNG.
TNG checks the call action as well as the duration for certain call outcomes. In case a call's action type is Unanswered or if an Incoming call has a duration of 00:00:00, the outcome is marked as Unanswered.
When running a report on Incoming Unanswered calls, TNG will also include calls that has a duration of 00:00:00.
It will be showed under incoming call unanswered.
TNG I_UNSWERED Calls
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TNG I_UNSWERED Calls
by Luanda_Junzi » Thu Aug 25, 2016 3:58 pm
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