Hi Support,
I am having a problem with the new version of Mimecast in that TNG (1.1.1.12) is failing to be able to send emails via this interface (za-smtp-outbound-1.mimecast.co.za / 41.74.197.202).
When attempting to send a email via the TNG report email link, TNG gives the following error: "The email failed to send! Please contact your local support centre"
When testing via telnet I discovered that I need to authenticate the connection by base64 encoding the username and password for the sending of a email to work. The email sent successfully. (https://www.base64encode.org/)
I then tested TNG by using the same base64 encoded username and password into TNG and this still failed...
If I check TNG logs there are no errors for using the link and when using the scheduler, the logs only reports that the schedule is run, but no errors are written to the log.
Is there a way to enable verbose logging on TNG to get more info as to the fault or the issue that TNG has with the Mimecast interface?
Please advise how to resolve this issue?
Thanks