Records are Duplicating in TNG

[Raashid]

Hi All,

I have sent this email to sales team because I could not find a support email address. This was sent through on 13 September 2017 but to date Ive had no response.

Hi Sales team,

Can this please be passed onto Odette Danster.

I have spoken to her yesterday about duplication records. She then requested I send the reports to Datatex.
The raw data is for the time period from 02/08/2017 to 04/08/2017.

Please find the following attached files below

Regards

Raashid

[Odette Danster]

Dear Raashid

As discuss telephonically.

I will load the rawdata files into my test TNG to see if I can simulate this issue.

Once simulation tests are complete, I'll update the forum on my progress.

Kind Regards
Odette

[Odette Danster]

Dear Raashid

I've loaded the raw data files into TNG. To check the duplicate

Can you please send me the user and extension configuration for this client? Please navigate to C:\Program Files (x86)\datatex\tng\data and copy the tngext.dat, tngdep.dat and tngusers.dat files.

You may password protect and attach the files to this post.

Thanking you in advance.

Kind Regards
Odette

[Odette Danster]

Dear Raashid

I'm still waiting for the requested user/extension information from the clients TNG.

I can only complete my testing once Ive received these files.

Kind Regards
Odette

[Odette Danster]

Dear Raashid

I'm still waiting for the requested user/extension information from the clients TNG.

I can only complete my testing once I've received these files.

Kind Regards
Odette

[Raashid]

tngusers.zip

tngext.zip

tngdep.zip

Hi Odette,

Sorry for the delay. I only managed to come to this site today.

Please find the files attached as requested.

[Belinda Frick]

Raashid

As discussed by phone, the attachments did not upload.
Please zip and upload using 'Upload attachment',
navigate to file using 'Choose File',
select file by clicking on 'Add the file'.
Then click in Post text box and click on button 'Place Inline'.

[Raashid]

Good Day Odette,

Can I please have an update regarding the below query?

Regards
Raashid

[Raashid]

Good Morning Datatex Support team,

I'm still awaiting feedback regarding my previous query about TNG duplication.

Please reply soonest.

Regards

Raashid

[Belinda Frick]

Dear Raashid

I wanted to simulate your issue in my TNG.

I downloaded your raw data files, but no tng.ini was included.
Which plugin did you use?

I tried to extract the *.dat files, but there is a password - please phone Datatex Support on 086 111 4351.

If I look at the screen shot in the first post, I can see that the same phone number was phoned multiple times from the same extensions. However this is not duplicate calls. For a call to be duplicate , the following criteria must match exactly:

DATE
TIME
EXTENSION
NUMBER
LINE
DURATION

Please advise more on records duplicating in TNG.