Registered, but not activated

[Chris]

Good day Support,

Please assist with the following issue we are experiencing.

We have a TNG for Windows installed at Anderson Transport: Head office/Wellington.

The issue we are experiencing is that the software continually deactivates and when this happens, reporting does not work. We then have to call your offices to get the software re-activated.

This is wasting time on many fronts (Webcall, Datatex and Anderson) and is leading to irate customers.
How do we fix this?

[Chris]

I spoke with Datatex now and I was requested to:

The next time when the software deactivates I must send the following info to support.
tng.log

eventlog in windows

[Chris]

De-registration logs.zip

TNG logs as per request