Records are Duplicating in TNG

[Belinda Frick]

Raashid see screenshot you sent to me:

20180404-Duplication.png

Please look at the user names, they are now duplicate.
The one has the name followed by surname and the second has the name followed by a comma and then the surname.

You need to look at your user name configuration and ensure that it is setup correct to not have these kind of duplicates.

TNG does not allow adding of duplicate pin codes (even if the user name is different).

[Belinda Frick]

Dear Raashid

To see the user list with pin code you can use the User listing report.

The user listing report will provide a list of all the pin code users in TNG.
This list can be broken down to view only the users of a particular department or alternatively all the users can be listed.

Please use it to confirm that the correct user name is linked to the correct pin code.

If extensions are used, the use the extension listing and ensure the correct extension is linked to the correct extension name.

You can use the Synchronize feature to update historic data: How do I synchronize TNG data?

[Belinda Frick]

Raashid

As discussed by phone,
please check the suggestion in the previous post and advise if you need further assistance.

[Belinda Frick]

Raashid

Do you need further assistance?

[Belinda Frick]

e-mail sent by Raashid on 09 April 2018 10:47 AM

Subject: RE: Records are Duplicating

Hello everyone,

My remote access has been blocked so I need to schedule a visit to the client.
I will revert once I have all the necessary data from that PC.

Regards

Raashid